Good afternoon.
This is my third appeal.
First appeal: topic subscription, Elena Mayasova 10.12.2017 6:25.
The second appeal: the topic of the subscription, Elena Mayasova 10.12.2017 23:50
Both sentences had recommendations.
My answer to the second appeal: Elena Mayasova 12.12.2017 3:37 (in reply to John Waller) "I need to cancel the plan". I need to cancel the plan. "
Not examined, no answer.
Please consider my appeal.
Cancel my subscription.
Return money.
Thank you.
Hi,
I can be very short about this one.
I updated last week to the, let's call it, bug-fixing version of 22.0.1.
Now every time I start Illustrator, I get the below error.
I tried:
- Clearing all preferences
I'm working on:
- Windows 10, Precision 5520, Quadro M1200
Message was edited by: Moderator (Discussion successfully moved from Illustrator to Adobe Creative Cloud) Because it affects all Adobe software.
Message was edited by: Moderator. Once Again this is being move back to a more appropriate forum. (Discussion successfully moved from Illustrator to Adobe Creative Cloud)
Headline grabber. Customer Service SUPERVISOR called me a Liar after I told him I never upgraded my CC and that other people had access to my account. Flat out called me a liar.
So, strap in for the full story.
June 14th 2015 I got the one year $19.99 single app for Adobe Premiere. Happy as a clam. I just got a gig working on an editing project for a company a friend hooked me up with.
CUT TO: August, I suddenly get a charge on my account for $51.99. I'm freaked out. I try to contact customer service. Phone and chat. You guessed it...
TOTAL NIGHTMARE
My issue, I suddenly see TWO plans connected to my account. Go through hours of chatting, hours of holding and talking to support that doesn't understand me. I have to explain repeatedly to NUMEROUS support people, supervisors, chat reps. I know, you've had this nightmare too.
Apparently someone on the project I was working on added me to a TEAM. Cool. I never met anyone on this team. Just worked from my home. I did have one day in August 2015 where I want to the office with my laptop and worked there. Tons of people working on the same gig in and out all day. This is where the extra CC plan came into play.
My solution? Delete whatever this extra account is. I want my account. Simple. Took 3 weeks and numerous "customer service" chats and calls to resolve. I got a refund on this extra charge.
CUT TO: 2 days ago. I get an overdraft notice from my bank. Another $51.99 charge from Adobe. WTF right? I look into it. Now, I know this is me not doing my due diligence, but they've been charging me $51.99 a month since August 2015. After the initial refund and supposed cancellation of the TEAM account.
CUT TO: Today! After hours on the phone yesterday, hours of chatting attempts, and another 3 hours on the phone today I think I have figured out what happened. However, Adobe's "customer service" is clearly incapable of logic, understanding human nature, and also the knowledge of the age old saying "The customer is always right."
We all know the customer is NOT always right, but you should at least talk to them like the might be, yes?
I know I'm right in this case. After explaining my situation repeatedly to 5 different people in text and verbal form and going through chat records. Sees my multiple attempts to cancel the extra plan, sees my confusion as to why the $51.99 charge showed up in the first place. Then, in the 7th chat record he finds a message of me saying I upgraded my account. Well here, read it for yourself:
Hi, I want to make sure I am not being charged for two creative cloud accounts. I upgraded from Premiere pro to the 49.99 a monthplan and also upgraded from the photography package. When I go to my Plans and Products tabs it shows two creative cloud plans. Just making sure I am only being charged for one.
I'm shocked. I never wrote that. That's not how I write, not how I talk. I never authorized that. What gives? He then cuts me off. I let him finish and start to talk again. I say, "I didn't write that, somebody had to have...." CUTS ME OFF AGAIN. Calls me a LIAR.
Deep breath. I've been dealing with this for the past two days, I'm in my 3rd hour of phone time spent dealing with this and THIS is the SUPERVISOR calling me a LIAR before I even get a full sentence out of my mouth. He cuts me off and tells me there is no way anyone could send a message through my account. It's IMPOSSIBLE. I attempt to speak again, asking him to stop cutting me off. I tell him all my passwords are saved on my computer, that I don't have to log in when.... HE CUTS ME OFF AGAIN. AGAIN he says YOU ARE A LIAR.
At this point I tell him to STOP CUTTING ME OFF. Again I tell him that I understand that he has a record of me saying that I upgraded my account, that I understand because of that he is telling me he cannot give me a refund for the last 10 months of being overcharged. What I want is.... HE CUTS ME OFF AGAIN.
At this point I tell him to stop cutting me off and ask for HIS supervisor. He tells me there is no supervisor there that can help me and he is the supervisor. I tell him I want this last charge that went in 2 days ago refunded and I want to cancel my account altogether. I do this. He waives the cancelation fee... a saintly move on his part.
What I would have explained to him had he allowed me to speak is the following scenario.
When I was added to this TEAM on the editing gig I had I gave my info to a TEAM REP on the phone one day because I was having trouble logging in and getting my cloud to actually open. He logs in on his end, looks things over, tells me to try again. Everything seems to have worked out fine. NOTE: this is my first time using Adobe Premiere and Creative Cloud.
I also had the day I was in the actual office with at least 8 other editors and other people who were all part of the TEAM. At least 3 of these guys hopped on my laptop to check their email. I know, why let someone use your laptop? They were rendering, and I'm a nice guy. That simple.
The notion that it is not possible someone got on my computer and upgraded my account is ridiculous. Again, I am like a lot of people, my passwords are all saved. I auto-log in. Why someone would upgrade through my account? I don't know. Maybe they thought they were logged in to their own account. Maybe my info I gave over the phone got nabbed by someone else. None of this really matters to me because the odds of me finding out at this point are beyond slim. And I already know the ultimate truth, MY BAD. I didn't check my bank account charges from Adobe for 10 months because after the initial refund I thought everything was fixed. I have left my computer on and have given access to it to tons of friends and friends of friends. Anyone could have done it for any reason.
Just to highlight a couple of other things:
I NEVER got any notice from Adobe that there was a price increase in my CC plan. I did get an email that said my situation was resolved but nothing showing any price increase. I never received an email copy of that chat session either. Also, here's a selection from a chat that happened AFTER this "upgrade" chat:
Rahul Dialle:I can see that you have CC Team and CC Individual subscriptions under your account
Rahul Dialle:May i know which CC subscription would you like to cancel?
Scott Perry: The most recent purchase
Scott Perry: The TEAM one
Scott Perry: Please delete the team one
Rahul Dialle:There is a CC Team with 8 licenses under that CC Team
Rahul Dialle:Would you like to cancel all the 8 licenses or any specific one?
Scott Perry: I just want to be removed and only have my personal CC account
Rahul Dialle:Okay
Rahul Dialle:I can see that you are no longer a part of this CC Team subscription
Scott Perry: Great. I would like to have that account removed from my CC account. When I go to Plans and Products 2 CC plans show up.
Scott Perry: Your file was successfully uploaded: VNRaHfCWnCn7wy00DaDq16scrreenshotSCOTT ALLEN PERRY CC accounts.png.
Scott Perry: That's what I see when I go to manage my account. Two separate CC accounts. Both appear active
Rahul Dialle:I am afraid but that product will be listed under your account as once you had that product assigned to your account
Rahul Dialle:That list is not for the plans that you currently have
Rahul Dialle:That list is for all the products that you ever had and have from Adobe
Rahul Dialle:You can ignore that list Scott
Scott Perry: Ok
I think it is pretty clear that I wanted to cancel "the most recent purchase" which would have been the erroneous UPGRADE.
I never got to say any of this because I was busy being cut off and called a liar by the face of Adobe Customer Service.
I cancelled my account. I am supposedly getting a refund for the most recent $51.99 charge to my account within the next 3 to 7 business days. I absolutely love Adobe products. I absolutely HATE their customer service. This makes you a very ugly company, Adobe. Talking to you. You are a horrible, hideous, and evil company.... but don't mind me. I'm a liar.
Best, Scott Perry
Former Adobe product user
My work pays for an a single app plan of Illustrator CC, I have my own personal plan of Photoshop CC and Lightroom CC. I really would like to be able to jump from Illustrator to Photoshop, passing vectors as needed while working. I thought the way the CC plan worked at one point, was I download the desktop apps, and then as long as I sign into the account associated with that app once every 30 days to prove I am paying/authorize, I could still use the app even logged out or offline. This would have allowed me to sign in to my personal subscription to use photoshop and lightroom, AND still run Illustrator since it is being paid for and I have it installed. However, when I log into one of my plans, the apps from the other become unavailable at that point. Is there no way since we collectively ARE paying for these subscriptions that I can use them together?
Hi just wondering if there is Adobe capability for 3D texture work.
I have a job which will need textures with shadowing added to 3D shapes.
Vector preferred.
I've been a graphic designer for about 3.5 years and recently got hired in-house for a restaurant group.
my previous experience is less digital and more hand drawn, so i'm not an expert on the digital end of things.
I'm good with photoshop and illustrator but i have a few setbacks...
1. i know nothing about indesign
2. i don't know anything about printing/using the right print settings
My current project is to turn a 3 page menu into a 1 page double sided menu.
I know I should be using indesign, but I'm using photoshop because I'm most familiar with it and I like the layer style effects I can add to text.
-is photoshop capable of printing a 11"x17" menu?
-if not, what is my best option here since I don't know Indesign?
please someone help my confusion. I really don't want these setbacks to hold me behind @ my job.
Hello, I'm a student. But I want to use this service.
How can I use this service? only the way is the upgrade another adobe plan?
Please help me
I've tried contacting Adobe over chat to try and resolve this, but the chat applet just hangs each time I've tried it (tested in Safari and Chrome browsers on a 2013 Macbook pro running Mavericks) I've got a couple of messages from Adobe indicating that they couldn't take payment from my credit card. Same credit card that they've been using for over a year. I spoke to the credit card company, they say there is no problem with the card and that Adobe has not tried to take payment. I got them to check twice, so they are 100% sure that this is the case.
There doesn't seem to be any point in re-entering the credit card details, it's a corporate credit card and nothing has changed.
I can't find a telephone number to speak to Adobe about this and the emails sent to me are from a "noreply" email address.
Help! How do I speak to someone to find out what the problem is and fix it?
How do i get lightroom moble on kindle fire hd
Does Adobe have an email address used for reporting (forwarding) emails that look to be phishing emails? I can't seem to find any such security info on the website.
TIA
quero cancelar minha conta mas nao encontro como.
o chat nao funciona, o telefone nao existe só resta o forum e depois o reclameaqui.com.br
Obrigado
I have a Canon Pixma Pro 100 printer. Suddenly I have printing issues which I never had before. It seems since the last update. If I want to use 4x6 paper through the Lightroom Print Module, the printer will not print the 4x6. If I want to print the 4x6 on 8x10 paper it prints the 4x6 but crops a lot of info out of the image. If I print an 8x10, etc. the same crop issue exists.
Now for a dirty word. If I print out of On1 / 10.5 I have zero printing issues. If I print out of any other program whether it be word processor, image processing software I have no problems.
I only get these problems when printing out of Lightroom CC or Photoshop CC. Quite honestly I have the latest version of Elements but did not try it out of frustration.
I went to Canon site and they do not have a new driver for El Capitan and say that Apple should have loaded into their updates. I have done all the updates. My Canon firmware is up to date.
I even reloaded the Adobe Software and same problem.
Any help would be appreciated.
Elliot Stern
I want to cancel my anual suscription and i can't .Could you help me ? Thanks
Good afternoon.
where can I download a fact sheet of the payments of Adobe cc, where I work need detailed the options or some electronic mail to request please and thank you.
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[Moved from CS6 & earlier Creative Suites to Creative Cloud forum... Mod]
my programs of creative cloud do not open anymore. when I try to open a program it says I should log in an then it says thank you you can now go to the program but after that the first window wich says I should log in appears again.
can someone help?? I tried every possible solution from this site already:
Creative Cloud meldet mich ab oder fordert mich wiederholt zur Anmeldung auf
Once the system is booted, I have an empty white box with a header that says "Dialog" in the upper left corner, and an OK button in the lower right. Clicking the button does nothing, and clicking the X in the upper right does nothing. The only way to get rid of the box is to right-click the header bar and select "Close" and sometimes that doesn't even work. I have to stop it in Task Manager under "Creative Cloud (32-bit)".
If anyone know what this box is trying to tell me, or how to get it to stop popping up, please let me and everyone else know.
Windows 10 64-bit
Version 1703 (OS Build 15063.674)
Thanks
[Here is the list of all Adobe forums... https://forums.adobe.com/welcome]
[Moved from CS6 & earlier Creative Suites to Creative Cloud forum... Mod]
I'm sharing my recent experience where the update to Lightroom Classic CC 2018 was failing to install with an error code of 156 and mentioning that it couldn't delete existing LR shortcuts nor create new ones ("unable to create symlink"). It was resolved when I temporarily disabled the new Windows 10 Fall (2017) Creators Update that includes the new anti-ransomware option: Control folder access.
So a heads up to the fine support folks at Adobe that this is something new that should be worked out with Microsoft so that Windows Defender considers your applications benign and will allow them to complete their updates.
I hope this proves helpful to folks.
For some reason I pay for two accounts Creative Cloud for teams and Creative Cloud! I don't need Creative Cloud for teams! I only use it for myself but I can not stop my membership of creative Cloud for teams. There's no button??? Please can you help me stop this?
It cos me every month 69,99 euro extra. That is for me a lot of money!
I hope to hear from you soon!
Thanks
How can I close down my Creative Cloud Free membership please? I cancelled my CC subscription 2 months ago, but I am left with this with my details on it. I have no use for and will never use Apps, Assets, Stock, Spark, and community etcetera.
In manage account, there is no way to cancel / close down in the 6 menus: Overview, Planes & Products, Account, Security & Privacy, Communication Profile.
I downloaded Lightroom CC and am currently on the 30 day free trial but I was wondering where I could go to cancel it when the 30 days is up? I went to account but I don't see it under my plans and products.